20-year structural warranty and free service labour

Coverage

• The teak and steel frame is warranted for 20 years from handover against defects in materials and workmanship.
• Free service labour for 20 years. Replacement parts are charged at current prices.

Wear parts (not covered)

Springs, ropes and straps, wheels and bearings, upholstery and foam, rubber parts and surface finish (scratches and natural colour change of the wood). These wear with normal use, and spare parts are always available from Square Pilates.

Technician visits

• Greater Jakarta: technician visits are free during the warranty.
• Elsewhere: service is still provided, with a visit fee (travel and accommodation) quoted before the visit.

The warranty is void if

• Damage results from misuse or loads beyond capacity.
• The equipment is modified or repaired by anyone other than Square Pilates.
• The equipment is moved or disassembled without our technician.
• Damage is caused by flood, fire or natural disaster.
• The equipment is kept outdoors or in very humid areas without protection.

How to claim

1. Message us on WhatsApp +62 887-1795-947 with your invoice or order number, photos or video of the issue, and the equipment’s location.
2. We assess the claim within 2 working days.
3. Repairs are carried out on site or at our workshop, depending on the issue.

Transfer

The warranty stays with the unit and remains valid if the equipment is sold on, provided the transfer is reported to Square Pilates with the original invoice.

Care

Regular care keeps the equipment in shape and the warranty valid: wipe the upholstery after use, keep it out of direct sun and rain, and check springs and straps regularly.