Pilates Equipment Care Guidelines

Congratulations on your purchase of our high-quality Pilates equipment! To ensure the longevity and optimal performance of your equipment, please follow these care guidelines:

1. Assembly and Usage:

• • Always assemble and use the equipment according to the instructions provided in the user manual.
  • Ensure that all components are securely fastened before each use.
  • Follow proper body alignment and form during your Pilates workouts to prevent undue stress on the equipment.
  • Ensure that all spring are NOT under tension before you dismantle them or reattach them

2. Cleaning and Maintenance:

• • Wipe down the equipment after each use with a clean, damp cloth to remove sweat and dirt.
  • For deeper cleaning, use a mild, non-abrasive detergent and water solution. Avoid using harsh chemicals or abrasive cleaning materials.
  • Dry the equipment thoroughly to prevent moisture buildup, which can lead to rust or damage.

3. Lubrication:

• • If your equipment has moving parts such as wheels or hinges, lubricate  to maintain smooth operation.

4. Storage:

• • When not in use, store your Pilates equipment in a cool, dry place away from direct sunlight and extreme temperatures.
  • If possible, cover the equipment to protect it from dust and debris.

5. Inspection:

• • Regularly inspect all components of the equipment for signs of wear, loose bolts, or damage. Pay special attention to springs, straps, and moving parts.
  • If you notice any issues, discontinue use and contact our customer support for guidance on repairs or replacements.

6. Weight Limits:

• • Overloading the equipment can lead to damage or accidents.

7. Pets and Children:

• • Keep pets and small children away from the equipment when not in use to prevent accidental damage or injury.

8. Professional Maintenance:

• • Consider having your Pilates equipment professionally inspected and serviced periodically, especially if it’s heavily used in a commercial setting.

9. Accessories and Attachments:

• • If you use additional accessories or attachments with your equipment, ensure they are compatible and installed correctly

10. Warranty and Customer Support:

• • Familiarize yourself with the terms of the warranty provided with your equipment, and keep your purchase receipt in a safe place.
  • For any questions, concerns, or warranty claims, contact our customer support team. We are here to assist you.

By following these care guidelines, you can extend the lifespan of your Pilates equipment and enjoy a safe and effective workout experience for years to come. Remember that proper maintenance not only preserves your investment but also ensures your safety during workouts.

Pilates Equipment Warranty Terms

Limited Warranty Statement

Thank you for choosing our Square Pilates equipment. We take pride in our craftsmanship and quality, and we want to ensure your satisfaction with our products. This Limited Warranty is designed to provide you with peace of mind regarding your purchase. Please read the following terms carefully.

Warranty Coverage

1. Duration: This Limited Warranty covers your Pilates equipment for a period of 24+2 months from the date of purchase.
2. Coverage: We warrant that our Pilates equipment will be free from defects in materials and workmanship during the specified warranty period. This warranty applies only to the original purchaser and is non-transferable.

Warranty Exclusions

This Limited Warranty does not cover:

1. Normal Wear and Tear: The warranty does not cover normal wear and tear, including but not limited to, scuffs, scratches, dents, or cosmetic damage.
2. Misuse or Neglect: Any damage resulting from misuse, abuse, neglect, or improper handling, including but not limited to, overloading the equipment beyond its recommended capacity.
3. Unauthorized Repairs: Any repairs or modifications performed by unauthorized third parties not approved by us.
4. Natural Disasters: Damage resulting from natural disasters, accidents, fire, flood, lightning, or other acts of nature.

Claiming Warranty Service

To make a warranty claim, follow these steps:

1. Proof of Purchase: Keep your original purchase receipt or invoice as proof of purchase. You will need to provide this when making a warranty claim.
2. Contact Us: Notify us of your warranty claim by contact us at Customer Service in 628XXX . Include your name, contact information, a description of the issue, and clear photos or videos showing the defect.
3. Assessment: We will review your claim and may request additional information to assess the issue.
4. Resolution: If your claim is approved, we will, at our discretion, repair or replace the defective part or equipment.
5. Shipping: If a replacement part or equipment is necessary, you may be responsible for shipping costs, depending on the circumstances.

Limitation of Liability

Our liability under this Limited Warranty is limited to the repair or replacement of the defective part or equipment, at our discretion. We are not responsible for any indirect, incidental, or consequential damages arising from the use of our Pilates equipment.

We are Square Pilates, the pioneer Pilates Equipment Brand in Indonesia

Our primary focus is to bring the Pilates experience right into your homes and studios, supporting customers’ fitness journey every step of the way. What sets us apart is our commitment to building a fair and square business that values our customers, local craftsmen, and the environment.
Since our launch in June 2020, our reputation has been known through Online and word-of-mouth recommendation.
Together, we bring pilates to everyone.